FAQ – General Questions

At St. Pete Shopping Company, we understand that you may have questions about our services that we offer and how to place an order, and we’re here to help!

Whether you’re a local resident or visiting our beautiful area, our goal is to make your shopping and errand experiences as seamless and convenient as possible. Below, we’ve compiled answers to some of the most common questions we receive.

If you have any additional inquiries, don’t hesitate to reach out to us directly. We’re always happy to assist!

Pricing & Payment

Does St. Pete Shopping Company charge an annual fee?

St. Pete Shopping Company does NOT charge an annual or monthly membership fee for our services.

What are the fees for the services that St. Pete Shopping Company provides?

Personal Shopping Services = 20% of checkout total, with a minimum charge of $15.

Restaurant Delivery Services = 20% of checkout total, with a minimum charge of $15.

General Errand Services = $15 per 15 minutes of time.

What is the price for items purchased at the store?

Our customers pay in-store prices for all items purchased. Our clients get all BOGO deals and the store’s sale pricing.

Our customers always receive a copy of the store receipt upon delivery.

Tips

Tips are always appreciated.

100% of tips go directly to your personal shopper.

How & when do I pay?

Orders Placed with the Dumpling App
For Dumpling App orders, a $20 hold will be placed on your debit/credit card when placing your order. When shopping is complete, your card will be charged the checkout total, plus our shopping fee, and tip if you preselected a tip percentage.

All Other Orders
For all other orders, you will be sent an invoice when shopping is complete. The invoice will include the checkout total, plus our shopping fee. You will have the option to add a tip.

All orders must be paid before the shopper leaves the store. Orders will not be delivered unless payment has been received.

How is my payment information protected?

St. Petersburg Shopping Compay does not have

Orders Placed with the Dumpling App
When you place an order with the Dumpling App, you enter your payment information directly into the app. Dunpling securely stores this information and processes it via Stripe. This means that neither your Personal Shopper nor the Dumpling team have access to your card information.

All Other Orders
For all other orders, you will be sent a Square invoice when your personal shopper is at checkout. Payment information will be securely stored and processed via Square, meaning that your personal shopper will not have access to your card information.

Placing An Order

How Do I Place An Order?

We offer two methods for placing orders:

Online Ordering with the Dumpling App
Send Us A List via email, text, or phone. You can share a list from Alexa, Google, or any list-making app such as AnyList. We can even pick up a handwritten list if that is easiest for you.

Do I Need A Smart Phone to Order?

No, you do not need a smartphone to order. We can accept orders via email or phone. We can even pick up a handwritten list if that is easiest for you. Contact us for more information.

Do I Have to Use the Dumpling App to Order?

No, you do not need to use the Dumpling App to place an order.

Send Us A List via email, text, or phone. You can share a list from Alexa, Google, or any list-making app such as AnyList. We can even pick up a handwritten list if that is easiest for you.

Can I Get Help With My First Order

Yes, we can help you place your first order!

I'm Visiting From Out of Town - What Happens if My Flight is Delayed?

If you are arriving from out of town, please be sure to contact us when you place your order to let us know.

We will reach out to you the day before your arrival and will coordinate with you on the day of arrival. If arrival is delayed, we can adjust the delivery time accordingly.

Ordering With Our App

Where do I download your Shopping App?

You can download our shopping app here.

Why can't I find your app in the App Store?

St. Pete Shopping Company is powered by Dumpling, which means that our app is called Dumpling Grocery.

Once you download the Dumpling Grocery app, you can find St. Pete Shopping Company by entering your south Pinellas County zip code.

Apple Devices – App Store – Dumpling Grocery on the App Store

Android Devices – Dumpling Grocery – Apps on Google Play

What if I have more questions about using your app?

Please visit our Shopping App FAQ here or call us at 727-893-8840 for answers to common questions about using our Shopping App.

Non-App Orders

How can I place an order without using an app?

For those clients who do not like using apps, or who prefer a more personalized ordering method, we accept orders via phone, text, or email.

We can even pick up a handwritten grocery list to use while shopping at the store!

Give us a call at 727-893-8840 to discuss!

Can I order online without downloading an app?

Yes – our Shopping App offers the ability to order from your web browser.

You can visit our web-based ordering area here.

Give us a call at 727-893-8840 and we can help with placing your first order!

Shopping Services

What stores do you shop at?

St. Pete Shopping Company is able to shop at just about all local stores for our clients.

We are able to shop at the big-box stores, and we are also able to shop at small stores including your favorite neighborhood butchers, seafood markets, florists, and pet supply stores.

Can you shop at multiple stores?

Yes, we can shop at multiple stores for our clients. This means that we have the abilityshop at the big-box grocery store, the butcher, and local bakery to find all specific items on our client’s shopping list.

Additional fees may apply when adding additional stores to an order.

Do you shop at stores in Hillsborough or Manatee County?

Yes, we do have the ability to shop for our clients at stores outside Pinellas County.

Currently, we shop at Jamison B Dough Joe Bakery in Tampa and at Detwiler’s Farm Market in Palmetto.

Items We Do NOT Deliver

We do not deliver the following items:

Alcohol products
Tobacco products
Items weighing more than 50lbs (individual items weighing more than 20 lbs each may be charged an additional fee per item)

Errand Running Services

Do you deliver prescriptions from pharmacies?

Yes, we can deliver prescriptions all local pharmacies and veterinarian offices.

Do you deliver from Veterinary offices?

Yes, we can deliver food and prescriptions from all local veterinarian offices.

Can you help with package returns?

We can pick up your Amazon returns (or other online retailers) and drop them off at the post office or UPS Store.

What other errands can you help with?

St. Pete Shopping Company offers a wide range of other general errand services, including dry cleaning drop-off and pick-up, post office runs, gift deliveries, and other tasks.

What is the fee for Errand Running Services?

Our fees for Running Errands start at $15 per 15 minutes or $60 per hour, and reimbursement of related expenses, plus tip.

Catering & Meal Delivery

What restaurants do you deliver from?

St. Pete Shopping Company can deliver catering and meals from all local restaurants.

Tell me about your Catering Coordination for Small Events!

Our Catering Coordination for Small Event Services allows our client to focus on the event while we take care of the food. We can even provide “Food Hostesses” at your eve

Do you deliver pre-cooked holiday meals?

Yes, we can pick up your catering platters and holiday meals.

We also offer limited delivery of fully cooked hot restaurant meals on Thanksgiving, Christmas Eve, and Easter.

What is the fee for Catering & Meal Delivery Services?

The fee for catering and restaurant meal delivery is 20% of the checkout total, with a minimum fee of $15, plus a tip.

Delivery

What Is Your Delivery Area?

Our primary delivery area includes south Pinellas County, including St. Petersburg, Tierra Verde, Pass-a-Grille, St. Pete Beach, Gulfport, Town Shores, Treasure Island, and Madeira Beach.

Delivery is also available to other areas for an additional fee including Redington Shores, Indian Rocks Beach, Tampa, Clearwater, Dunedin, and Clearwater Beach.

What Are Your Delivery Days & Hours?

We are available to shop for you 7 days a week

Regular delivery hours are 10 AM – 8 PM.

Do You Offer Same Day Delivery?

There is limited availability for same-day delivery. If ordering via the Dumpling App, our availability is updated in real-time. If not ordering via the Dumpling App, please contact us to check same-day delivery availability.

Do I Need To Be Home For Delivery?

We do generally require someone to be present for your first delivery.

For subsequent orders, we offer contactless delivery to your front door.

Do You Offer Contact-less Delivery?

Yes, we do provide contact-less delivery.

We will leave your items at your front door or other location as specified by you.

Do You Deliver to Multi-Story Buildings (Apartments, Condo's, Dorms, Etc)?

Yes, we deliver to multi-story buildings.

If there is not an elevator and delivery is made above the 2nd floor, there may be an additional surcharge depending on the order size and weight of the order.

Please contact us for more information if you live in a multi-story building without an elevator.

Can You Deliver the Groceries Inside?

Yes, we can carry the groceries inside.

Please let us know in advance if you need inside delivery and if you need help putting the groceries away.

Can you help unpack the groceries?

Yes, we can help unpack the groceries, and and even put the cold stuff in the fridge and freezer!

Please let us know in advance if you need inside delivery and if you need help putting the groceries away.

Do You Deliver to Tourists?

Yes, we deliver to tourists staying at local hotels, condos, and other rental properties.

We have created a special Tourist Shopping List for these shopping trips. Contact us for more information.

Satisfaction Guarentee

Our Satisfaction Guarentee

In the unlikely event that you are not 100% satisfied with the service that we have provided and/or items that we delivered, we will do what it takes to make things right, include a refund and/or replacement of items.

Please contact us with any issues within 12 hours at XXX-XXX-XXXX or XXXX@StPeteShoppingCompany.com.

Refunds will only be given for items that are in their original non-opened packaging.

What Our Clients Have to Say

Audrey Brosnan P.

Just wanted to give a shout out for St. Pete Shopping Company. My daughter wasn’t feeling her best today and Stacey was able to accommodate a last minute request. Not only did she pick up a prescription at CVS but she also brought her a delicious bread bowl of chicken noodle soup! I can’t recommend them enough. Give them a try!

Kara D.

Hands down the best shopping service I have used! Very communicative and always gets what I need!! Highly recommend!!

Audrey P.

We used Stacey's service for the first time today and will definitely be return customers. Her communication is unmatched and her desire to deliver the highest quality items is clear. Stacey and St. Pete Shopping Company was a bright spot in my college student's stressful week. Thank you!

Denise

St. Pete Shopping is a great service owned and operated by 2 fantastic people Stacey Ward and her daughter. Right after Milton struck, Stacey went out of her way to bring me a cooler full of frozen water bottles to help keep my food cold and asked if she could help me in any other way.Thursday 10/31, with last minute notice, she ran an errand for me. She is a class act. I recommend using St. Pete Shopping for all your shopping needs and/or errands.

Lori J.

Perfect for Vacationing visitors! We visit Madeira Beach every April and stay in a vacation rental with our 2 kids. As part of my packing process, I always put in an order for Stacy so that our rental is stocked with all the groceries we need for our week and it's one less thing we need to worry about after flying all day with kids. Stacy often goes above and beyond, visiting multiple stores to make sure we have the specific items we requested. And more than once she has been able to remind me of items I've forgotten on my list that are super helpful for the trip! She even helps us with kids activity suggestions in the area! If you are visiting the area for vacation, I highly recommend giving Stacy a call and treating yourself to a fully stocked kitchen for your vacation.

Allison M.

Stacey, the owner AND a shopper for St Pete Shipping Co., is the absolute BEST!! This woman consistently goes above and beyond for her clients. If you need it she will find it and deliver it to you! It doesn’t matter what it is. She has been a tireless worker and supporter since Hurricane Helene blew through our area devastating lives and property. If you take a glance at her company FB page you will see evidence of her dedication to not only her clients but her community at large! Small business at its best!!

Lauri D.

Stacy is amazing, very communicative with clients. Always sure to get just want the client wants. If there is a sale on something she let's the customer know so that they may take advantage of sales. She will travel MUCH further than anyone else and will shop PLACES others won't. Every customer is treated like family. This woman spends everyday, almost ALL day to care for her family of customers.Seeing this post just makes me sick !!!And who says "cringe" besides a teenager who doesn't even know about shopping or costs cause mommy does that for them. I would recommend Stacy and her daughter to anyone and everyone. I personally couldn't do the job she does, and I'm a giver and a people pleaser... lolPlease, if you need anything Stacy is your girl!!!

Curt Z.

I am not sure what is wrong with this person Marlene. Who uses words like cringe in a review? What is she 14? Stacy is a great shopper and goes the extra mile to take care of her longtime customers as well as her new customers. She is kind, courteous and makes sure to check with her customers on their wants and needs.

Jenn

Stacy is our favorite shopper. She’s always gone above and beyond. She knows exactly what we want and if the store doesn’t have it, she will ask or go to another store. Can’t say enough positive praise for Stacy and her team!

Jeffery-Melissa R.

My daughters attend college there and it’s hard to always have delivered items you need to help them especially if they are sick or can’t come home for holidays. St. Pete Shopping Company will pick up items and food that other companies are limited to do. It’s a great assurance that my girls are taken care of.

Julia M.

My husband and I love using St. Pete Shopping Company! Stacey is efficient, communicative during the shop, and saves us time and stress!

Mark J.

This company has helped us in so many ways, going above and beyond delivering pet food to Hank’s Bark Box free of charge for those that want to make donations but have no way of getting those donations to us.Thank you VERY MUCH St. Pete Shopping Company!!

priscilla T.

Stacy is a great communicator, always pays attention to detail, and has never delivered my stuff late. She appears to know every local grocer on a personal level and has hunted down things for me that I couldn’t find myself. I fully trust Stacy and her team with my shopping 👍🏻

Laura M.

I totally recommend Stacey she’s awesome and goes over and beyond to get all requested items.

C. B.

Stacey’s overall level of service wonderful! Her communication about substitutes is quick and her suggestions are spot on if something is out-of-stock OR if the stock is poor quality. For example, if I’ve ordered a bag of red grapes but all options look old and the green grapes look amazing and fresh—she asks if I want to switch. Her attention to detail is impeccable. She selects the freshest produce, flowers, etc., and I’ve noticed it tends to last longer than perishables that some other shopping services sometimes bring me. She also lets you know when there is a BOGO so you can benefit from it!

Victoria C.

We just want to say an extra big thank you to Stacey Ward, Caylee Ward and St. Pete Shopping Company. Although we know you had other clients that you shopped for and helped today, we have to say we felt like we were taking up most of your time and efforts today. We would have not eaten, had medicine or for that matter, toilet paper, without you.First off, thank you for that wonderful and really hot Roasted Chicken from Sprouts. I can’t say thank you thank you thank you enough. We not only had the chicken for lunch but I made a quick easy Chicken Casserole for dinner. We will be putting those pork chops you brought us in the Crockpot tomorrow to go with those Mashed Potatoes you also brought. And, of course we will be having banana popsicles for dessert.Lastly, thank you for going to the pharmacy to pick up meds and also for the cough syrup.You are the best there is at everything you do. I just want the whole world know that even though you did all these things today, neither did you nor did we take the chance of coming face to face to get you sick. You are way too important to everyone down here to get sick or to carry our flu bug to someone else.Stacey, God loves you and Caylee and so do we. You are a true blessing to those you serve!

Barbara B.

Fantastic customer service. Meticulous attention to detail. As a small business owner, they provide a incredibly valuable experience.

Greg R.

Stacy is top-notch. Her attention to detail and inclination to go the extra mile for her clients is truly second to none. Stacy makes it her business to build relationships, not only with her clients, but with the grocery store managers, to ensure that customers’ needs are being not only met but exceeded. I highly recommend Stacy and St Pete Shopping Company!

Grace W.

Always cares about you and what you need and is very dedicated to making sure you get the best deal

Tara

Stacey is super helpful. She is a wonderful shopper, who knows my lists and preferences. I really appreciate having someone I can trust shop for me when I can’t get to the store that day.

Debbie W.

Stacey Ward and her daughter have created a caring business that will effectively and efficiently take care of all of your food shopping and errand needs. You’re a name to them and not a customer number. And, they pass along BOGO and other savings to you where the big name corporation services do not. Support local business owners!

Sue R.

Stacey and S. Pete Shopping Company is by far the most professional, conscientious, compassionate shopping service I have EVER dealt with! They came into my life just when I needed them most. They are so very dependable and I will use them as long as I am able. Do not hesitate to give your shopping needs to this excellent woman owned company. You will not regret it!

Jennifer Lara G.

I absolutely love Stacey and her company. I’ve never been disappointed!!!

Antonio A.

Stacey went above and beyond, updating me every step of the shopping for a flower arrangement I needed to get out to my friend. 10/10 recommend

Paula O.

St Pete Shopping Company is an amazing LOCALLY owned AND FAMILY run business! My orders are always delivered on time and Stacey will shop at multiple stores to make sure that I get everything ion my list! Great comnuhication!

Bethany M.

St. Pete Shopping Co. is a dreamcome true for my family. Women-run, responsive, kind, and always go above and beyond. There are days with my health I just can’t move well enough to do my own shopping. The team has me covered and makes it so easy. They are great communicators and really care about their clients. I cannot recommend them highly enough!!

Adrian T.

St. Pete Shopping Company is incredible. Stacey makes sure that she is clear on the order, even sending photos if there are questions/options. She remembers the nuances of what you’ve ordered before and anticipates what you might have forgotten. Just amazing!

Rebecca W.

Stacey is the best! She always goes above and beyond, even checking multiple stores if one is out of something. Would recommend her shopping service to anyone! And it’s more affordable than competitors… Win-win!

Eileen D.

St. Pete Shopping Company is amazing. So much attention to detail on my orders. Perfect communication. On time delivery. They go the extra mile in customer service too. I won’t use any other shopping service ever again.

Eileen W.

Stacey is amazing! She became my preferred shopper in early 2020. She reliably provides excellent service and goes above and beyond to satisfy her client’s needs.

Vicki Starks C.

Stacey is the best! She shops like she is shopping personally so you know you are going to get the most thorough person possible buying your groceries. She is terrific!!🥰 so glad we bumped into each other one day. Your new customer, FU

Kristin N.

Stacey is the best! She’s thorough and punctual! Never skips a beat! So glad she started this locally! She’s a must use!!